Tuesday 24 March 2015

Role of housekeeping services.

Cleans guest rooms and stocks with suitable supplies in the prescribed manner while following safety and security procedures and regulations, including but not limited to: Picks up and removes waste; Changes linen and makes bed(s); cleans entire bathroom; sweeps and dusts each unit; cleans the windows, balconies and porches.

Get back, stocks, restocks and stores the supplies according to present procedures.

Receives hand over section, keys, supplies and any priority room requests from the Executive Housekeeper. Turns in keys and unused supplies at the end of each shift. Checks with manager former to clocking out at the end of each day.

May be compulsory to clean carpets using tools supplied by Lake Lure Golf & Beach Resort to carry on up cleanliness principles of all floor coverings within the leasing units and facilities.

Take action to guest requests and reports guest concern in a timely and hospitable manner to make certain guest satisfaction.

Reports any missing articles, damages or mechanical problems to the Executive Housekeeper and turns in any articles left in each unit.

Coordinates with the Executive Housekeeper describing to work right of way and provides assistance when/where needed.

Check facilities buildings (i.e., restaurants, pro shops, recreation and public areas) to assure that they meet cleanliness standards are cleaned and properly stocked.

Performs other related duties as directed by the Executive Housekeeper.

The functions within this job family will differ by level, but may include the following:

Sweeps, dusts, mops, scrubs, washes, vacuums, waxes, and polishes building floors, walls, woodwork, windows, furniture, equipment, and hardware.

Cleans and clean laboratories, washrooms, and bedrooms, keeps washrooms supplied with paper, towels, and soap.

Collects and disposes of garbage and nonsense; moves equipment and furniture such as beds, tables, and chairs.

Performs sanitary inspections in nominated areas for purposes of infection control.

Replaces and removes medically infected sharps and/or medically soiled and contaminated dressings and supplies.

Orders and distributes custodial supplies; maintains inventory.

Examine and reports safety violations; actively participates in emergency situations.

Support in training and continued education of lower level workers.

Plans, assigns, and supervises all functions of a housekeeping department.

Inspects quarters for maintenance of proper housekeeping standards.

Supervises and maintains records of the distribution of furnishings.

Maintains essential records; prepares required reports.

Create housekeeping standards; assists with policy planning; prepares departmental budget request.


Knowledge, skills and capability required at this level include those identified in Level. plus knowledge of various cleaning methods, materials, and equipment used in custodial work; of proper dealings for disposing of waste, including medically spoiled sharps and/or medically soiled and contaminated dressings and supplies; and of chemical product safety. Skill is required to operate custodial equipment.

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